SHIPPING POLICY
All orders are being sent by official courier companies (which one, depends on your destination country). Plants are potted in bio-degradable plastic pots ( https://www.desch.nl/en/brands/d-grade ) or in the original nursery plastic pot. For protection of the plants we use a mail order pack made from 100% recycled PET. This packing can be re-used and/or be fully recycled. All necessary precautions are made to ensure your plants arrive in the best condition.
RETURN POLICY
In general, customers have the right to return products within a 14 day period. However, due to the perishable nature of our product (live plants), returns are unfortunately NOT possible.
We pack our plants in the most professional way and check their quality. If the plants didn't arrive according to your liking, please contact us via e-mail ( plants@kisegreens.com ) including a photo where you clearly show us the problem. We will discuss a suitable solution together with you.
For non-perishable goods, the legal terms apply. You have the right to return the order within 14 days. We ask you to contact us regarding your decision to return the goods by e-mail ( plants@kisegreens.com ). The term is valid until the 14th day after which you, or a by you appointed third party (not the courier), has physically received the goods.
We will repay you the funds you have transferred exclusive of delivery costs within 14 days of your written confirmation of return. The refund will be effected by the same payment means as you have executed the original transaction. We are allowed to wait with our refund until we have received the returned goods or when you provide proof that the goods have been sent.