FAQ

HOW CAN I PAY FOR AN ORDER ?

We currently offer following payment methods: - Credit card (Stripe) - PayPal - Bank transfer (off-line payment) We hope to be adding Bancontact in the near future when available
WHEN IS MY ORDER BEING SENT ?

Your delivery will be sent as soon as possible, but within a maximum of 5 working days after receipt of your payment. As soon as the package has been sent, you will receive the track & trace data. We only ship out orders from Monday to Thursday to avoid deliveries being stuck on the road during the weekend. For some countries further away from Belgium, we might only ship on Mondays for the above-mentioned reasons
DO I RECEIVE A TRACK & TRACE CODE ?

Yes! As soon as the order is shipped, you will recieve a tracker to follow your parcel.
CAN I ALSO COLLECT MY ORDER MYSELF ?

Picking up your order is currently not yet possible since we do not have a physical shop
WHAT ARE THE DELIVERY COSTS ?

For Belgium the packing and delivery costs are EUR6.95 per order (from 1 to 5 plants). For the other countries, you can calculate your delivery costs in the shopping cart. If you buy 1 or 3 plants, the delivery cost will remain the same, so do not hesitate to take a second round through the shop to see which extra plant could be of interest.
TO WHICH COUNTRIES DO YOU DELIVER ?

No deliveries outside EU (e.g. USA or UK) We deliver the following countries in the EU: Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden
CAN I GET AN OFFICIAL TAX INVOICE FOR MY COMPANY ?

YES, however NOT YET via the webshop. If you require a tax invoice, please contact us through the contact form and inform us your valid VAT number + country for our verification. We can issue the tax invoice separately from the webshop and send it via e-mail.
DO I NEED TO PAY SEPARATE TAX ON MY ORDER ?

No, all our prices are 6% VAT inclusive
WHICH PACKING DO YOU USE ?

Plants are potted in 100% plant-based plastic pots made from bioplastics (100% biodegradable and 100% industrially compostable) or in the original nursery plastic pot (polypropylene). For protection of the plants we use a mail order pack made from 100% recycled PET. This packing can be re-used and/or be fully recycled the same like any PET-bottle.